D’Luxe Hair Care Shop

All orders are hand packed and shipped in Los Angeles, CA.

 

Shipping

A flat rate of $10.00 is charged for shipping, for all orders, and is completed with USPS Standard Shipping (3-8 business days, not including processing time)

Once a package is shipped, you can no longer change the shipping address, reroute to a different address, or change the method / speed of shipping.


Processing Time

Orders are processed and sent out for delivery within two (2) business days following the day of purchase. Processing time is not included in shipping time.


Insurance / Lost, Stolen, Delayed, or Damaged Packages

All labels are USPS and will provide $100 of carrier liability. Please see CONTACT  tab to receive further information.

Incorrect Items
Please contact us, we'll assist you immediately with any incorrect item issues. If your order contains incorrect or damaged, please include photos when possible to expedite the replacement process. 

Returned Packages
Packages returned to us due to address errors will only be resent, provided the customer covers the shipping cost. The customer must reach out and provide the correct address. 


Receipts

All receipts are emailed shortly after the transaction is processed, as well as a packing list that's included with your purchase.


D'Luxe Hair Care Line is a small BIPOC & Woman run business. Your support and understanding is greatly appreciated!

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